Computer maintenance, also called computer support, consists in a series of specialized tasks to maintain certain levels of service in computer systems. Broadly speaking we can differentiate maintenance of computer systems in three categories: Computer maintenance, server maintenance and software applications maintenance.
Hardware & Parts provides standard maintenance services on the market, adding value details on the contracts. A specialized service covering the necessary tasks so customer´s systems are in their best condition at all times.
Hardware & Parts is a specialized company supporting big scale systems, covering all CPD hardware (servers, storage arrays, libraries and switches). As well as supporting operating systems such as HP-UX, AIX, OS400 and Solaris.
Estas son las ventajas que ofrecemos a nuestros clientes (cubrimos todo tipo de SLA's):
- A sales representative assigned to your account.
- Preferential technical support assigned to your company.
- The possibility of a proactive and openness way to manage incidents.
- Additional phone support (To resolve small incidents)
- Remote management of platforms (It allows us to prevent and intervene).
- 6 hours repair commitment.
- Comprehensive maintenance.
- Equipment replacement (for a similar one during the repair).
"Even if a supplier discontinued an equipment, our compromise is its maintenance"